Terms and Conditions

1. Hire – Customers will be charged for the travel booked, any changes to the journey must be notified to Premium Executive Chauffeuring and will be charged accordingly. Any late changes are subject to the drivers’ availability that day.

2. Vehicles – can only carry the agreed number of passengers given at time of booking. Changes to passenger numbers may incur additional charges. We will not carry more passengers than the vehicle legally holds.

3. Safety – All passengers MUST wear seat belts provided in all vehicles; Premium Executive Chauffeuring accepts no responsibility or liability for injuries, accidents or death as a result of passengers failing to wear seat belts provided. Any child seats must be provided by the customer.

4. Premium Executive Chauffeuring accepts no liability for missed flights, trains or events due to circumstances beyond our control, road accidents, flooding/weather conditions, congestion, terrorist attacks or acts of God.

5. In the event of breakdown or accident, Premium Executive Chauffeuring reserves the right to provide alternative vehicle(s).

6. Behaviour – We can refuse to carry passengers who are under the influence of alcohol, or drugs or if abusive to the driver. The hirer is responsible for the passengers if a passenger is refused carriage for any of the reasons stated then no refund will be available in these cases.

7. Soiling charge of £100 will be payable for a valet to any vehicle deemed un-necessarily soiled by clients. This will be charged to the person/business responsible for the hire. We operate a no smoking or eating policy in our vehicles.

8. Insurance – We are fully insured for passenger travel and public liability; this does not cover damage to clients’possessions or losses caused by delays.

9. Cleanliness – All vehicles are valeted on the day of hire,and we will make every effort to keep vehicles clean, but this is not always possible due to weather conditions, and we will not accept responsibility for the changes to the exterior of the vehicle caused by the weather.

10. Contact information – It is the sole responsibility of the Client and / or the Travellers who they represent, to ensure that the information with which we are provided is accurate, complete and timely. This is particularly important where travel takes place outside of core business hours. Clients must ensure that their booking staff and travellers have our contact number. They provide us with a mobile number for the lead traveller, and they advise us as soon as possible of any changes to schedules particularly those arising from flight delays, cancellations, or missed connections.

Bookings, Payments and Cancellations

Reservations may be made by Telephone, Email or via this Website. We will respond to you and confirm your reservation by email. The confirmation Email, once accepted by the client, constitutes our order, contract, and schedule and an understanding that the customer has read and understood our full terms and conditions. Payment must be made in full at time of confirmation to secure your booking.

Corporate Clients can set up an Account with us – contact us for details.

All payments must be made by BACS transfer.

Non-standard journeys or those requiring deviations will be quoted on request.

Parking and Airport drop-off fees will be charged separately together with Toll and London Congestion Charges.

For airport collections, the company allows 45 minutes waiting, then after this time waiting is charged at £25 per hour.

Under no circumstances will Premium Executive Chauffeuring store or retain customers financial details.

Cancellations

3 days’ notice is required to incur no charges for cancellation of bookings.

2 days’ notice of cancellation of booking will incur 25% of the booking cost to be retained.

1 days’ notice of cancellation of booking will incur 50% of the booking cost to be retained.

Less than 24 hrs notice of cancellation will incur full booking cost to be retained.

Failure to show up for collection will incur the full costs of booking to be retained.